1. How long have I got to return an item?
If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 14 days and we will issue a full refund (excluding original delivery charge). You must take reasonable care of it and return it to us in a condition that allows us to re-sell the item. If the item is damaged though you only have 7 days to tell us, please don't wear it or wash it — if you do we won’t accept it back and you won’t get a refund.
Please note that ALL sale items are final and cannot be returned for refunds under any circumstances.
2. When the item arrives, try it on!
Please make sure the item is not visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, dogs, cats, deodorant or washing powder, or is any condition that we deem renders the item unsaleable. This includes wearing shoes outside where the sole becomes marked and no longer is box fresh.
3. Don't remove any swing tags while trying on:
All items must be returned with all relevant swing tags, labelling, branding and any accompanying marketing material specific to the item. This includes the outer box for shoes, please don't stick stamps to the box and return it like that! Please use our outer box we supply products in to return them to us.
Occasionally we offer free items with your purchase. If you are returning your item for a refund these free items must also be returned at the same time.
4. Post all returns to the following address: